Refund policy

The ShopyX Balance is a prepaid wallet linked to your merchant account on https://shopyx.org. It is used only to pay for SHOPYX services (in particular commission after the free period and, where applicable, certain optional purchases). Unused ShopyX Balance (amounts credited and still available in the wallet) may be refunded on request, subject to: • verification of the account holder’s identity and necessary anti-fraud checks; • the account not being under dispute, suspension for serious breach, or an ongoing security investigation; • the requested amount corresponding to unused credit (not a negative balance or temporary usage credit). Not refundable: • amounts already charged as commission on sales; • amounts already used for services or optional purchases actually provided; • bank or payment-provider fees retained by third parties on top-up when those fees are not recoverable by SHOPYX. The ShopyX Balance is not a bank account: it does not earn interest and cannot be assigned to a third party outside SHOPYX’s rules.

Optional packs (including automated WhatsApp messages, automated SMS, custom domain) may be offered later. Until those packs are sold, no pack-specific refund rules apply. When they become available: • prices and purchase terms will be shown clearly before payment; • amounts already consumed for a pack actually delivered will generally not be refundable; • any exception (billing error, pack unavailability attributable to SHOPYX, mandatory applicable law) will be handled case by case under the terms then published and this policy. This section will be updated when packs go on sale.

To request a refund of unused ShopyX Balance: 1. Sign in to your merchant workspace and check the available balance under Settings → Billing. 2. Send a written request to hello@shopyx.org (or via support shown in the admin), stating: the account email, the amount requested, the reason, and refund details (IBAN / method compatible with the original top-up). 3. SHOPYX acknowledges receipt and may ask for supporting documents (ID, proof of payment, account-holder confirmation). Indicative timelines (subject to a complete file and no fraud suspicion): • review and decision: within fifteen (15) business days after a complete file is received; • payment of the refund: within a further fifteen (15) business days after acceptance, depending on the payment provider or bank. Refunds are made, where possible, via the same channel as the original top-up, or by transfer to an account in the name of the ShopyX account holder. SHOPYX may refuse or defer a request if the file is incomplete, inconsistent, presents a fraud risk, or breaches the commercial terms. If refused, reasons are shared with the requester. Questions: hello@shopyx.org — https://shopyx.org.